Storage North End Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage North End provides storage, handling, and related removal services in the United Kingdom. By making a booking, using our services, or allowing your goods to be collected, transported, handled, or stored by us, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Agreement means the contract between you and Storage North End made up of these Terms and Conditions and any written quotation, booking confirmation, or service schedule provided by us.

Services means storage, handling, packing, loading, unloading, transportation coordination, and any associated removal-related services that we agree to provide.

Goods means the items that you request us to handle, store, or otherwise deal with under the Agreement.

Premises means any address or location where we collect, deliver, or handle Goods in connection with the Services.

We, us, and our mean Storage North End.

You and your mean the customer who makes a booking with us or on whose behalf a booking is made.

2. Scope of Services

Storage North End provides storage and related services which may include, where agreed, the collection and delivery of Goods and coordination with third party carriers or removal teams. The precise scope of the Services will be set out in our quotation or booking confirmation.

We do not undertake any services that are not expressly included in our written quotation or booking confirmation. Any variation or additional service must be agreed in writing and may incur additional charges.

3. Booking Process

3.1 Booking requests can be made by you through our website, in person, or via written communication. A booking is only accepted when we issue a written confirmation or provide a reference number confirming the date, time, and nature of the Services.

3.2 You are responsible for ensuring that all information supplied at the time of booking is accurate and complete, including access details, inventory, and any special handling requirements. We will rely on the information you provide when planning and delivering the Services.

3.3 Our quotations are based on the information provided by you. If the information proves to be incomplete, inaccurate, or changes materially, we reserve the right to revise our quotation, change the scope of the Services, or cancel the booking.

3.4 Quotations are normally valid for a limited period as stated in the quotation. If no period is stated, the quotation will be valid for 30 days from the date of issue, after which we may revise or withdraw it.

3.5 Your booking may be subject to availability. We do not guarantee availability until we confirm your booking in writing.

4. Access and Your Obligations

4.1 You must provide safe and reasonable access to Premises for our team and any vehicles or equipment used in connection with the Services. This includes ensuring that driveways, hallways, staircases, lifts, and loading areas are suitable and available for use.

4.2 You must ensure that your Goods are suitably packed and labelled unless packing forms part of the Services we have agreed to provide. We do not accept responsibility for damage arising from inadequate or unsuitable packing carried out by you or by a third party instructed by you.

4.3 You must not request us to handle or store any items that are prohibited under these Terms and Conditions, including hazardous materials, perishable goods, or items that are illegal to possess, store, or transport in the United Kingdom.

4.4 If we are unable to access the Premises or carry out the Services due to circumstances within your control or due to inadequate information being provided, we may levy waiting time charges, abortive call-out charges, or rescheduling fees.

5. Payments and Charges

5.1 The charges for our Services will be set out in our quotation or booking confirmation. Charges may include, but are not limited to, storage fees, handling fees, removal-related charges, packing materials, and any applicable surcharges such as congestion, access difficulties, or waiting time.

5.2 Unless otherwise agreed in writing, payment for Services is due in advance for storage and on or before the Service date for handling or removal-related work. We may require a deposit to secure your booking and reserve the right to refuse to commence Services if payment has not been received in cleared funds.

5.3 Ongoing storage fees are normally payable on a recurring basis in advance. If your payment method fails or an instalment is missed, we may suspend access to your Goods, apply late payment charges, or terminate the Agreement in accordance with these Terms and Conditions.

5.4 All charges are quoted exclusive of any applicable taxes unless expressly stated otherwise. You are responsible for paying any taxes, duties, fees, or levies imposed by law in relation to the Services.

5.5 If you fail to make any payment by the due date, we may charge interest on the overdue amount at the statutory rate, and you will be liable for any reasonable costs we incur in recovering the debt, including legal and enforcement costs.

6. Cancellations, Postponements, and Refunds

6.1 You may cancel or postpone a booking by giving us written notice. Any cancellation or postponement is only effective when we acknowledge receipt.

6.2 If you cancel more than 7 days before the agreed Service date, we will normally refund any pre-paid charges, less any non-recoverable expenses we have already incurred.

6.3 If you cancel within 7 days of the agreed Service date, we may retain part or all of your deposit or pre-payment to cover our reasonable costs and loss of business. Where possible, we will set out the applicable cancellation charges in our quotation or booking confirmation.

6.4 If you postpone the Services, we will use reasonable efforts to offer an alternative date, subject to availability. We may charge an administration or rescheduling fee, especially where postponement occurs at short notice.

6.5 We reserve the right to cancel or suspend the Services at any time if you are in breach of these Terms and Conditions, if payment is not made when due, or if we believe that carrying out the Services may be unsafe, unlawful, or impractical. In these cases, we will not be liable for any loss arising from such cancellation, but you will remain liable for charges incurred up to the date of cancellation and any reasonable costs we incur.

7. Storage Terms

7.1 Where we provide storage services, we will allocate storage space for your Goods at one of our facilities or at a facility managed by a third party on our behalf. The specific location and configuration of storage space are at our discretion.

7.2 You are not entitled to a particular unit or part of the facility unless expressly stated in writing. We may move your Goods within our facilities as we consider necessary, provided that such movement does not materially increase the risk of damage.

7.3 You may request access to your stored Goods during our normal operating hours, subject to any applicable access fees and our access procedures, which may include security checks and advance notice requirements.

7.4 Storage is provided on a renewable basis. If you wish to end your storage, you must give us reasonable written notice in accordance with any notice period stated in your storage agreement or booking confirmation.

8. Prohibited and Restricted Goods

8.1 You must not store or request us to handle any of the following items.

Explosives, weapons, ammunition, or any item of a similar nature.

Flammable, corrosive, toxic, or otherwise hazardous materials.

Perishable foodstuffs, live animals, plants, or other living organisms.

Cash, high-value collectibles, precious metals, or securities unless we agree in writing and you arrange appropriate insurance.

Illegal goods or items whose possession, storage, or transport is prohibited by law.

8.2 If we discover prohibited or unsafe Goods among your items, we may remove, isolate, or dispose of them without prior notice if this is necessary for safety or legal compliance. You will be responsible for any costs, fines, or liabilities arising from your breach of this clause.

9. Waste Regulations and Disposal

9.1 We operate in accordance with applicable UK waste regulations. You must not use our Services for the disposal of general household or commercial waste unless we have expressly agreed a waste removal service and any necessary permits are in place.

9.2 Where we agree to remove or dispose of items as part of the Services, we will handle such items in line with relevant environmental and waste management laws. Additional charges may apply for disposal, special handling, or recycling costs.

9.3 You must not leave unwanted items at our facilities or at Premises without prior arrangement. Any unauthorised waste left behind may be removed and disposed of by us, and you will be liable for reasonable disposal and administration charges.

9.4 If items you provide for removal or storage are contaminated, hazardous, or require special treatment under waste regulations, you must inform us in advance. Failure to do so may result in additional charges, suspension of Services, or termination of the Agreement.

10. Liability and Risk

10.1 We will exercise reasonable care and skill in providing the Services. However, storage and handling of Goods are undertaken at your risk, subject to the limitations set out in this clause.

10.2 We do not provide insurance cover for your Goods as part of the standard Services. It is your responsibility to arrange adequate insurance for your Goods while they are in transit, in storage, or otherwise under our care. We strongly recommend that you obtain such cover.

10.3 Our total liability for loss of or damage to Goods, and for any other loss arising from our provision of the Services, whether in contract, tort, or otherwise, is limited to the lesser of the actual proven loss or the amount specified in our quotation or booking confirmation as our maximum liability.

10.4 We will not be liable for any loss or damage arising from circumstances outside our reasonable control, including but not limited to acts of God, severe weather, fire, flood, war, terrorism, industrial disputes, public utility failures, or restrictions imposed by authorities.

10.5 We will not be liable for indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or loss of enjoyment, even if such loss was foreseen or foreseeable.

10.6 You must notify us in writing of any loss of or damage to Goods that you consider to have occurred as a result of our Services within 7 days of delivery or the date you first became aware of the loss or damage. We may reject any claim made outside this period if the delay prevents a proper investigation.

10.7 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

11. Indemnity

You agree to indemnify us and keep us indemnified against all claims, losses, damages, costs, and expenses arising out of your breach of these Terms and Conditions, your failure to comply with applicable laws and regulations, or any claim by a third party relating to the Goods or their ownership.

12. Termination

12.1 Either party may terminate the Agreement by giving written notice in accordance with any minimum term or notice period set out in the quotation or storage schedule.

12.2 We may terminate the Agreement immediately if you fail to pay any sum when due, commit a material breach of these Terms and Conditions, or become insolvent, bankrupt, or subject to any similar proceedings.

12.3 Upon termination, you must pay all outstanding charges and remove your Goods from storage within the period specified by us. If you do not do so, we may exercise a lien over the Goods and, following reasonable notice, may sell or dispose of them to recover unpaid charges and costs, accounting to you for any surplus.

13. Personal Data

We may collect and process personal data relating to you in order to provide the Services, manage your account, and comply with legal obligations. We will handle your personal data in accordance with applicable data protection laws and our privacy practices. You are responsible for ensuring that any personal data you provide to us is accurate and up to date.

14. Complaints

If you are dissatisfied with any aspect of the Services, you should raise your concern with us as soon as reasonably possible. We will endeavour to investigate and respond to complaints promptly and fairly. Raising a complaint does not affect your statutory rights.

15. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, except that we may also bring proceedings in any other jurisdiction where you are resident or where your assets are located if this is necessary to enforce our rights.

16. General Provisions

16.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.

16.3 You may not assign or transfer your rights or obligations under the Agreement without our prior written consent. We may assign or subcontract our rights and obligations where this does not materially affect the Services provided to you.

16.4 These Terms and Conditions, together with any quotation, booking confirmation, or service schedule issued by us, constitute the entire agreement between you and us relating to the Services, and supersede any prior discussions, representations, or agreements, whether written or oral.

By proceeding with a booking or using our Services, you confirm that you have read, understood, and agreed to these Terms and Conditions.